Privacy policy

1. Person in charge of personal information

Our person in charge of the protection of personal information oversees how we handle your information and answers your questions and requests.

• Title: Person in charge of the protection of personal information
• Email: info@forzaautogroup.com (subject: "Privacy")
• Phone: 450-232-5290
• Mail: 374 Boul. Curé-Labelle, Laval, QC H7V 2S3

2. What we collect

We only collect what we need for the purpose you came to us for. Depending on the form or service you use, this may include:

• Selling your vehicle: your name, phone number, email, postal code, the vehicle's year, make, model, trim, VIN and kilometres, its condition, whether a loan is owing and the approximate balance and lender, photos you upload, and any notes you add.
• Financing application: your name, date of birth, marital status, phone, email, preferred language, whether you live in Canada, home address and time at that address, housing status and monthly housing cost, employment status, employer, job title, time with employer, income and other income, the vehicle, budget and down payment you're interested in, whether you have a trade-in, how you describe your credit, and whether there is a co-applicant.
• Dealers and wholesale: your name, company, dealer licence number, phone, email, city and province, and what you want to buy or sell.
• Export: your name, company, country and city, licence number and website if applicable, phone, email, and the vehicles, volumes or partnership you're asking about.
• When you buy or sell a vehicle with us: the information required by law and by lenders to complete the transaction (for example, identification, registration and payment details).
• Technical information: when you visit the site, our hosting provider records basic technical data (such as IP address, browser type and pages requested) to keep the site secure and working. If you arrive from an ad or campaign link, we save the campaign name with your request.

Please don't send us information we haven't asked for, such as your social insurance number, through the website.

3. Why we use it

• To contact you about your request and answer your questions.
• To evaluate your vehicle and make you an offer, or to complete a purchase or sale.
• To prepare your financing file and, only with your written authorization, submit it to lenders.
• To serve dealers and export partners and keep a record of our business relationship.
• To meet our legal, tax and accounting obligations and to prevent fraud.
• To send you offers and news, only if you checked the box to receive them. You can unsubscribe at any time.

We do not sell your personal information. We do not use it to make decisions about you based only on automated processing.

4. Your consent

When you submit a form, we ask for your consent for the specific purposes shown on that form, and we keep a record of the wording you agreed to and the date. Optional consents (such as marketing) are never pre-checked.

No credit check is made through this website. A lender only checks your credit after you sign a written authorization for that lender.

You can withdraw your consent at any time by contacting us (section 1), subject to legal or contractual restrictions. Withdrawing consent may mean we can no longer process your request.

5. Who we share it with

Your information is accessible only to Forza Auto Group staff who need it for their work. We share it outside the company only in these cases:

• Financial institutions and lenders, when you ask us to submit a financing application and have authorized it in writing.
• Service providers who help us run the website and our business, under contracts that require them to protect your information and use it only for the services they provide to us: website hosting (Vercel), database and file storage (Supabase, servers located in Canada), email delivery (Resend), our business email and, if used, text-message alert services.
• Government authorities, insurers or other parties when the law requires or permits it, for example to register a vehicle transfer.
• A buyer or successor, if all or part of our business is sold, under confidentiality obligations.

6. Information stored outside Québec

Our main database and uploaded photos are stored in Canada. Some of our service providers (such as website hosting and email delivery) may process information outside Québec, including in the United States, where it may be accessible to local authorities under the laws of that country. Before sending information outside Québec, we assess whether it will receive adequate protection, as required by law.

7. How long we keep it

• Requests that don't lead to a transaction (vehicle offers, dealer and export requests): up to 3 years after our last contact with you.
• Financing applications that don't lead to a purchase: up to 2 years after the application.
• Sales, purchases and financing files that are completed: for the period required by tax and consumer-protection laws (generally at least 6 years after the end of the tax year).
• Marketing: until you unsubscribe.

When information is no longer needed, we destroy it or anonymize it securely.

8. How we protect it

We use security measures appropriate to the sensitivity of the information: encrypted connections (HTTPS), access restricted to authorized staff with individual sign-in, private storage for photos you upload, and contracts with our service providers. Personal details such as date of birth, address and income are not included in our email notifications.

If a confidentiality incident presents a risk of serious injury, we will notify the Commission d'accès à l'information and the people affected, as required by law, and we keep a register of incidents.

9. Cookies and similar technologies

The public website does not use advertising or analytics cookies, and does not use technology to identify, locate or profile you. The staff area uses essential cookies only to keep employees signed in. If we add analytics or advertising tools in the future, they will be off by default and we will update this policy before doing so.

10. Your rights

Subject to the law, you can:

• Ask whether we hold personal information about you and get access to it.
• Ask us to correct information that is inaccurate, incomplete or ambiguous.
• Withdraw your consent to a use of your information.
• Ask us to stop disseminating your information or to delete it when its use is no longer authorized.
• Receive computerized information you provided to us in a structured, commonly used technological format.

Send your request in writing to the person in charge (section 1). We may ask you to confirm your identity. We respond within 30 days, at no cost (reasonable fees may apply only for transcription or copying).

If you are not satisfied with our response, you can file a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca) or, for activities outside Québec, the Office of the Privacy Commissioner of Canada (priv.gc.ca).

11. Minors

Our services are intended for adults. We do not knowingly collect information from anyone under 14 without the consent of a parent or guardian.

12. Changes to this policy

We may update this policy. The date at the top shows the latest version. If we make important changes, we will post them on this page before they take effect.